Hard Rock Hotel Penang
Terms and Conditions

Terms and Conditions

  • Rates are quoted in Malaysian Ringgit (MYR).
  • Rates are subject to 10% service charge and 6% Sales & Service Tax.
  • All rates, service charge and prevailing taxes are subject to change without prior notice.
  • With effect from 01 Sep 2017, a Tourism Tax of RM10 per room per night will be imposed by the Federal Government on non-Malaysian nationals or non-permanent residents holding a MyPR card. This tax should be settled directly upon check-out and is not included in the above rate.
  • Local Council fee of RM3 per room per night imposed by the Penang State Government should be settled directly upon check-out (not included in the room rate and taxes stated herein).
  • Check in after 1500 Hrs (3.00pm) & Check-out before 1200 Hrs (12.00pm).
  • All Deluxe rooms are featured with 1 king-sized bed OR 2 single beds.
  • Rock Royalty Seaview Deluxe and suites come with 1 king bed respectively.
  • Guests paying on Rock Royalty Seaview Deluxe and/or Suites (except Roxity Suite and Roxity Suite Courtyard) will be entitled to complimentary access to Rock Royalty Lounge throughout their stay.
  • Bedding request will be subject to availability.
  • Child below 12 years old sharing existing bedding with adults – FREE of charge.
  • Each package/offer is not applicable with any other promotions or packages.
  • Promotions may be subject to a minimum length of stay depending on stay dates.
  • Black-out dates may apply.
  • Credit card number is required to confirm and guarantee room booking(s).
  • In case of cancellation less than 3 days prior to arrival or in case of no-show, one-night stay per room will be charged to the credit card number provided upon booking.
  • For Rock Star Suite, one-night non-refundable deposit is required and will be charged 07 days prior to arrival.
  • Should you wish to cancel an existing reservation, simply click on this link at our website http://bit.ly/cancelreservationHRHPG
  • Pets are not allowed.

Hard Rock Specials

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